Category Archives: Corporate Housing

Corporate Housing | Furnished apartments, short term rentals, temporary housing, extended stays, corporate apartments.

Corporate Housing Colorado

Corporate Housing Improves Employee Recruitment Process

You already know how difficult it can be to find talented recruits for your company. You spend a great deal of time, and money on the process every year. However, there is one aspect of recruiting that you may well be overlooking.  Top talent may not be in your immediate area, and that means they have to relocate to become a part of your team.

When you incorporate corporate housing into your recruitment process, you’ll see an increase in the number of talented individuals interested in your company, make their transition easier, and builds stronger relationships.

Attracting Talent

Your corporate culture, workplace atmosphere, compensation and benefits package are all part of the draw for talent to come to work for you. One of the drawbacks, however, is the need to relocate themselves and their family to a new city they may never have visited before. There are so many unknowns that some recruits may be fearful of such a move.

Paying for a fully-furnished, well appointed house, or apartment, for them will help ease those fears and turn uncertain recruits into excited new hires instantly.

Easier Transition

Some of your recruits have a spouse, children and pets, who are understandably their top priority. While the opportunity to work for you may be a financially wise move, transitioning from their current home to a new one can be stressful.

Corporate housing helps families transition into their new surroundings by providing them with a safe, secure, well researched home.

You’ll be instrumental in helping them learn about the city and neighborhood. You’ll also help relieve worries about schools, medical care facilities, veterinarians and other services your recruit needs and wants.

Builds Relationships

While you may think very highly of your employees and you treat them with the utmost respect, both professionally and personally, a new recruit won’t know that. Everything that you do, from the first point of contact through their time with your company has to reinforce your commitment to them.

Providing your new employees with a home that they can comfortably live in while they integrate themselves into your company is a great way to start.

It shows your recruits that you value them, and that you are willing to go the extra mile to make sure they are comfortable, and happy with their decision to work for you.

You must recruit, and retain talented individuals in order to rise above the competition and continue to grow your company. Your recruitment efforts will be greatly enhanced by simply offering corporate housing options for them. You’ll find that the number of recruits you have access to increases, their transition will be easier, and you’ll build a strong, mutually beneficial relationship from the beginning. 

For more information about incorporating Corporate Housing into your recruitment process call Housing Helpers of Colorado at 303-545-6000

 

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Corporate Housing by Housing Helpers Colorado

Corporate Housing Makes Extended Travel More Comfortable

Salespeople, engineers, managers and other business people frequently come to Colorado to support customers, negotiate contracts and work with colleagues in other offices. While hotels can provide convenient lodging for short business trips, many travelers prefer more permanent accommodations when traveling for periods of weeks or months at a time.

It can be difficult to rent an apartment for business trips of weeks to a few months. Most landlords require lease durations of between 6 months and 2 years. Once you have rented an apartment, you must find furniture and provide linens and cookware. In addition, you must transfer utilities into the name of either your company or the employee who will stay in the apartment. This creates an incredible amount of work and is infeasible for short trips.

Corporate housing provides the right combination of price and features to make business travelers comfortable on long trips. It is less expensive than a hotel, but lets travelers move in with only a suitcase full of clothes. The landlord provides linens, housewares, cookware, dishes, and maintains utilities, including high-speed internet and cable television.

Many people who travel for weeks at a time miss having a kitchen; while eating at restaurants can be fun as a novelty, travelers often long for the ability to eat in privacy. Corporate housing provides extended stay travelers with a full kitchen and all the amenities that make them comfortable preparing meals and stocking their favorite foods for a long stay.

Corporate housing fills the space between hotels and apartments. It provides all amenities and lets your employees move in with just their clothes but costs less than a hotel. It also provides a level of comfort for long-term stays that hotels can’t match. In addition to using corporate housing for long-term business trips, many companies rent and maintain furnished apartments for whichever employee is in town on a particular day.

Housing Helpers provides corporate housing throughout Colorado.  Our corporate apartments and homes are thoughtfully furnished and designed to insure a comfortable and convenient stay for business travelers and those in need of temporary housing.  For more information on booking corporate housing with Housing Helpers call 303-545-6000.

 

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Corporate Housing by Housing Helpers Colorado

How to Save on Corporate Housing for Your Employees

If you are currently looking for corporate housing for your employees, you might be concerned about the cost.  Corporate housing is typically always going to save you money over hotels and extended stay hotels.  But if you are looking to save your company even more money, consider these tips for selecting corporate housing for your employees.

For large groups, book several corporate apartments instead of hotels.

Extended stay hotels can be a good option in some cases, but the costs can add up if you need corporate housing for an extended period of time, especially for large groups staying for thirty days or more.

Instead, consider renting corporate apartments on a short-term lease; some corporate housing providers will be willing to work with you on rates if you are renting multiple units at a time. Plus, corporate housing will always feel a bit more “home-like” for your employees than a hotel.

Consider Assigning Corporate Housing “Roommates”

If you aren’t already, consider assigning more than one person per corporate apartment. This can literally cut your corporate housing costs in half.  Whether you group your employees by gender, by business unit, or job assignment – if you book a two or three bedroom apartment then each employee will still get the benefit of a private room along with shared kitchens and living areas.

Let’s say you have two employees coming to work on the same job assignment.  If you rent a corporate apartment that costs $100 per night, split that two ways, and now you are looking at just $50 per night for a very spacious and comfortable accommodation that includes much more amenities than a cheap hotel room.

Choose an Out-of-the-Way Location

Instead of choosing corporate housing in an expensive downtown location right in the middle of the city, look for something in the suburbs. Rent can be much cheaper, and your employees might prefer it as well. Just make sure that you choose a location with an easy commute, particularly if your employees will not have access to private cars. For example, you may want to choose corporate housing that is convenient to the public transit system.

As you can see, it is entirely possible to save money while securing good corporate housing for your employees.  Whether you follow these tips or not, with corporate housing you will almost always see a reduction in how much you are spending on your employee travel costs compared to hotels.

For corporate housing in Colorado, call Housing Helpers a leading provider of corporate housing and relocation services in Colorado!  303-545-6000.

 

Corporate Housing Boulder CO           Corporate Housing Broomfield CO

Family Member Hospitalized Away from Home? Consider Corporate Housing

In the fast paced world of specialized medical care it is within the realm of possibility for a family to have to seek or find themselves being treated for a medical condition far from home.  There is nothing more stressful than having to deal with the traumatic illness or injury of a family member, especially one that takes you away from home because of the care needed at a specialized hospital, trauma center or rehabilitation center.  Spending weeks away from home is stressful enough without also living out of a suitcase in some impersonal hotel room.

In a situation like this there is another alternative for short-term residency;  you might want to consider Corporate Housing as an option.  Corporate apartments or suites are fully furnished, including kitchen ware, and offer all the comforts of home in a city away from home.  Corporate units are well maintained and provide more privacy and space than a hotel room.

If you are one of those people who prefers a more homey atmosphere, and more privacy when you are away from home, corporate housing in this situation will meet your needs.  Corporate housing also offers you a respite from the hectic pace of the hospital.  Your safety, security and peace of mind are available and your insurance company will reimburse the cost of the stay; check your policy.

Before you consider spending weeks living in a hotel room while your family member is in the hospital or rehabilitation, look into corporate housing as an alternative.  Alleviating the stress on yourself during your family member’s stay away from home will assist in their recovery.

 

Boulder Corporate Housing                     Broomfield Corporate Housing

Corporate Housing by Housing Helpers of Colorado

Moving To Colorado? Try Before You Buy With Corporate Housing

Whether you’re moving to Colorado because of a career change, promotion or you’re starting your own business, finding the right place to call home is imperative. In order to do that, you truly have to spend time in the area, getting to know the lay of the land.

Although you could choose to stay in a hotel that offers extended stay, you’ll often spend more and get less than you expect. On the other hand, corporate housing offers you all the comforts and convenience of home for reasonable rates.

Corporate Housing Includes The Conveniences and Comforts of Home

One of the best features of corporate housing is the fact that the home is fully furnished and decorated with professionals in mind. You can even upgrade the furniture so the space will feel like it’s yours by reflecting your personal taste and sense of style.

You won’t have to worry about shipping your own items or running out to purchase housewares to use temporarily. Just bring your clothing and personal items and move right in. Everything you need, from cookware, dishes and cleaning supplies to bed linens and towels for the bathroom is provided for you. When you are ready to move into your new home, you won’t have to worry about packing everything and moving it.

Corporate Housing Offers More Choice Of Locations

There’s nothing more frustrating than an excessively long commute through a new city. It’s easy to get lost, and it’s inconvenient, to say the least. Convenience is a major factor in any housing decision, and temporary housing is certainly no different. Take stock of what really matters to you, in terms of where you live and choose accordingly. Whether it’s important that you are close to your job, shopping, schools or entertainment, corporate housing is the answer. You’ll quickly become acquainted with the area which gives you the opportunity to scout out potential new homes.

Corporate Housing can be located in many different locations, not just where you find hotels and extended stays  – but also in residential neighborhoods, closer to schools, parks, trails, and other important factors to maintain your normal lifestyle.  With Corporate Housing will also be able to really get a feel for living in the neighborhoods where you might eventually purchase a home.

Corporate Housing Rates Are Typically More Affordable Than Hotels

Extended stays at a hotel can be very pricey, even for corporate customers. And, what you really get for the money cannot compare to what corporate housing offers. You won’t be stuck in a suite that’s too small for you and your family to function in properly.

In fact, most corporate housing is very spacious in comparison to a hotel room, providing as much as 75% more room. What’s more, you won’t get a separate bill for the internet connection, cable TV, local telephone and other utilities, they are included in the monthly rate. You can rest easy knowing that your corporate budget will remain intact.  Many business travelers that are new to corporate housing are surprised at the cost savings from renting a corporate apartment by the month compared to the cost of an extended stay hotel room for a month.   Often times the savings is significant.

If you’re interested in corporate housing in Boulder, Broomfield, Denver, Colorado, or anywhere on the Front Range, contact Housing Helpers for more information 303.545.6000. We’re experts at matching people and homes and we’ll be more than happy to assist you in finding the right temporary location for you or your employees.

Corporate Housing

Corporate Housing

Corporate Housing Serves Tech Savvy Boulder and Beyond

Have you ever had to relocate because your career needed you too?  If so, did you find yourself settling on a less-than desirable hotel because of budget restrictions, or because your company was simply too busy with the move to properly attend to the nuts and bolts of the relocation process? Did you end up researching questionable sublet situations?

As if moving isn’t stressful enough, how does one deal with the challenges of a new job location, packing and family obligations?  Well, one reliable and tested solution is Corporate Housing. Let us explain how Corporate Housing works and how it helps a corporation fulfill the needs of its employees.

When a corporation relocates it’s business operations, it can support its employees by helping them solve the problem of finding a temporary residence while in transition.  A trustworthy and reliable corporate housing service provider can solve that problem, saving the company and its employees valuable time and money.

A member of the Corporate Housing Providers Association with a long history of partnering with companies in Boulder County and beyond, Housing Helpers is a standout example of a reliable supporter in finding temporary housing solutions in Colorado.  Housing Helpers corporate housing solves the problems that come with moving by connecting employees with transitional accommodations that are furnished and can be found near the proximity of their new work environments.

Housing Helpers provides comfortable, quality, customizable, furnished residencies that are a great alternatives to hotel solutions because they are typically a fraction of the cost of extended stay hotels; plus the employee or corporate traveler on average will enjoy spacious, tastefully decorated homes, separate bedrooms, dining areas with full kitchens, and more amenities than most hotels. Plus, all utilities are included and a personal 24 hours service is available to attend to any concerns.

With a thriving business community, particularly in the technology sector, Boulder, Colorado has become a central hub for tech start-ups to call home. Just recently Google announced the foundation of a permanent 4-acre campus to be built in the heart of Boulder; which will require months of construction. This means the influx of executives and employees from Google’s other national offices will head into Boulder, already a busy real estate market. Boulder County’s congested corporate landscape includes Microsoft, Oracle, IBM, Ball Aerospace, Level 3 Communications and many more. With this much competition for adequate living spaces, it’s recommended to turn to a professional with the network and lay of the land to supply housing solutions to a sizable workforce.

In addition to serving the needs to of relocating employees, Housing Helpers Corporate Housing also provides affordable solutions in cases of:

  • Short-term vacation rentals
  • In between homes scenarios for home buyers and sellers
  • Disaster relief housing for displaced individuals and families
  • Contract workers on assignment
  • Traveling nurses, doctors, and medical professionals

It’s a piece of mind for the relocating work force and for the corporate or family budget. Our Corporate Housing networks also reach out and supply accommodation solutions in Arvada, Broomfield, Erie, Lafayette, Longmont, Louisville, Superior, Thornton, Westminster, the Denver metro area, and even Fort Collins.

For more information about our corporate housing services in Boulder and beyond, please call our local Boulder office at 303-545-6000 or email us at boulderinfo@housinghelpers.com

Corporate Housing      Corporate Housing in Boulder Colorado

Corporate Housing, Corporate Housing Companies

Corporate Housing a deal saver for real estate agents

Often overlooked by the real estate community, the corporate housing industry has been serving business travelers and corporations for years.  So what does corporate housing have to do with real estate agents?

You’re a real estate agent that just found your clients their dream home, but closing is 45 days out and they need to be out of their current home in ten days!   Your listing just went under contract with a quick closing and your sellers have to be out in 2 weeks with no place to go!  The builder just called and your client’s new home won’t be ready for another month, but they have already scheduled their move!

These situations arise every day in the real estate business.  How you help your clients deal with them could set you apart from the pack.  Your clients rely on you for their success in relocating from point A to point B, even if much of their experience has nothing to do with the real estate transaction itself.  Going the extra mile to ease their transition will win you clients for life.

With all the stresses involved with relocating, finding oneself in between homes with no place to go can be one of the most unsettling feelings your client will experience.  Where will I forward my mail?  How can we get the kids registered for school?  Who is going to watch the dogs?  These are just some of the many concerns your clients will experience when they get displaced with no place to go.  How can you help them?  Advise them to crash on a neighbors couch?  With the kids and two dogs in tow, couch surfing will get old real quick.  How about a hotel room?  Sure, if they’re ok with living out of a 200 square foot hotel room at $150/night.  Your clients deserve better, and you can be their hero.

A comfortable alternative to a hotel room and almost always more affordable than hotels, corporate housing can be a life saver, even a deal saver.  Often overlooked by the real estate community, the corporate housing industry has been serving business travelers and corporations for years.

Originally a small niche industry created to serve the needs of corporations, “corporate” or “executive” housing has evolved into an industry that is now accessible to anyone that is need of interim housing.  Displaced individuals and families alike can benefit from the same resources that corporations have utilized for years.  In fact it’s a natural fit.  Many of the demands of business travelers happen to be the same as homeowners that are displaced.

Corporate housing providers offer amenities like flexible lease terms, kitchens stocked with cookware and house-wares, furnishings, private parking garages, washer/dryer, cable television, local phone service, high speed internet, established utility connections, housekeeping, and 24/7 concierge services to make transitions easy on clients.  All of these amenities are provided within the comfort of a house, condo, or apartment and managed by the temporary housing provider all behind the scenes with no burden placed on the clients.  The end result is a place where you clients can check-in with their suitcases, relax, get to work, and go about their lives with minimal disruption and hassle.

A typical rental period for corporate housing is a 30-day minimum with month to month thereafter.  Temporary rental housing must also follow local laws for rental property including proper rental licensing, zoning, and a minimum rental terms.  For example, within the City of Boulder Colorado the minimum rental period is thirty days and all rental properties must be licensed through the City rental licensing program.  A typical corporate apartment will also include features such as a fitness center, business center, swimming pools, spas, and on site property management team.

In selecting a corporate housing provider it is important to choose a reputable provider that adheres to industry standards for corporate housing.  A qualified provider of corporate housing will adhere to current industry standards for the quality of the rental property backed by a very high level of customer service.  They should handle every detail for your clients from check-in to check-out, and be available 24/7 to address any emergencies that your clients may have.  They should also act as an intermediary to meet with vendors, maintenance and repair workers, and utility companies so that you and your clients do not have to take time out of your day for these activities.

Remember, corporate housing providers are in the service business- they are not just providing a rental, they are providing a turn-key solution where every detail of the clients stay is taken care of.  This will give you the peace of mind knowing that all of your clients needs are being handled professionally.

So the next time you have clients that are in between homes, save the day and call your local corporate housing provider for a welcome respite from hotel rooms and yes, even the neighbors couch!

Housing Helpers is a leading corporate housing provider, providing furnished temporary to extended stay housing in Colorado, Nevada, and throughout the nation to companies, individuals, business travelers, vacation renters, and those in need of quality interim housing.

Corporate Housing   Corporate Relocation Services

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Business travelers turn to corporate housing for extended stays

Business travel can be a weary adventure. Long meetings, cranky clients, and nerve-wracking networking can make a business person tired and want nothing more than to stretch out in a comfy bed in a luxurious living space and relax. The problem with this notion is that often when corporate travelerss return to their living quarters, it’s to an extended stay hotel space that is anything but luxurious. When traveling next on business, consider the option of corporate housing instead.

It’s true. corporate housing can offer quite a pleasing respite to weary business travelers who are accustomed to an otherwise stuffy, cramped, and the basic efficiencies style of many extended stay hotels.

Corporate housing usually offers 75% or more of overall square footage in living space, providing plenty of room to spread out and relax.  Corporate apartments and corporate rentals come fully furnished and ready to move in, with all the basic utilities included, as well as cable television and high speed internet service.  Most corporate housing options will also provide high quality cookware, housewares, linens, and home electronics. Although with most business travelers arriving fully equipped with a smartphone, tablet, and laptop, the home electronics may actually be superfluous.

Another often overlooked benefit that corporate housing offers is variety of locations.  Corporate housing can be located anywhere that you would find residential housing which includes apartments, condos, and homes for rent.

Business travelers can choose to live in a quiet residential neighborhood with amenities such as parks, trails, recreation centers, shopping, and dining- as opposed to busy (and often noisy) commercial areas located on major highways where most extended stay hotels are located.   The residential setting of corporate housing alone can be the difference that allows the extended stay travelers to feel more at home, more relaxed, and yes even more productive.

Corporate housing is ideal for business travelers in need of temporary housing, but it’s also perfect if you are waiting for a new home to be built, displaced from your home due to insurance related damages, seeking short term vacation rentals, executive housing, and more.

The next time any of these needs arise, consider the corporate housing option over the extended stay hotel for maximum comfort, convenience, and that temporary home sweet home you desire.

Housing Helpers has been providing quality corporate housing in Colorado including Denver, Boulder, Broomfield, Fort Collins, Colorado Springs, Aurora, Lakewood, Golden, and Nevada. We offer high quality and fully furnished corporate apartments, condos, and executive rental homes backed by superior customer service. Visit the corporate housing section of our website today for more information. We would love to hear from you!

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Corporate Housing

Corporate housing adds value to employee relocations

Getting employees up to speed as quickly as possible is always the goal of  corporate relocation and corporate housing can play a valuable role in meeting that goal.

When employees have to spend hours, days, even weeks searching for a place to live productivity suffers — often when peak productivity is needed most. Corporate housing can ease employees into new locations by providing a place to live so the employees search for a new home can go on the backburner and help the employee to focus on their job.

Corporate housing also gives the employee time to become familiar with their new town and identify what part of town they want to live in long term. Where are the good schools, restaurants, night life, whatever their main concern may be in the new location.

Why extended stay hotels are not the best solution

Extended stay hotels have grown in popularity recently, and they do serve a useful purpose, but there can be issues with using them for relocation.

  • Location. Most extended stay hotels are located in commercial areas. Not the most relaxing or homey locations, typically far away from schools, shopping and other important locations for providing a home like atmosphere.  Corporate housing is located in residential areas allowing the employee and their families to assimilate more quickly into the area and also enjoy better amenities and location.

 

  • Living amenities.  Kitchenettes with micro-refrigerators and microwaves are find short stays, but not acceptable for families looking at long term living of a month or longer.  Meals out will get expensive and the loss of home cooked meals can actually affect the health and even emotional well being of the employees.   Corporate apartments have full size kitchens that equipped with all the amenities needed to provide a home cooked meal.   Corporate housing also offers more of the comforts of home that employees are used to such as; washer/dryer, outdoor living spaces, fireplaces, pantry, pet friendly options, and private parking garages.

 

  • Space.  Let’s face it, even the most luxurious extended stay hotels don’t offer the living space that a full sized apartment or home can offer.  Especially when families are involved with the relocation, separate living/dining/bedrooms and even outdoor spaces such as patios are very important to maintain a comfortable standard of living where everyone in the family has some privacy.

 

  • Expense. While each market is different, typically corporate housing offers a cost saving advantage over hotels.  Cable television, high speed internet, even phone service can be expensive add ons at extended stay hotels while they are included with corporate housing.  Often corporate housing can save employees as much as 50% over the cost of an equivalent hotel stay.   Relocation is an expensive process so any relief from expenses is a welcome benefit.

Corporate Housing Advantages

  • Apartments, condos, and houses, in great locations close to schools, shopping and residential lifestyle.
  • Fully furnished housing with all the things you need to settle in for a comfortable stay —      housewares, cookware, dishes, linens, towels, and home electronics.
  • All living expenses included; utilities, cable and internet all included.
  • Flexible leasing — month to month, short term and long term options available.
  • Easy booking process with direct billing and major credit cards accepted.
  • Personal service provided by experienced corporate housing providers to make your relocation easier.
  • Cost savings- corporate housing costs a fraction of most extended stay hotels, while providing more room and all the amenities of a real home. We also provide 24-hour a day personalized service for all our clients.
  • Superior service, amenities and savings — your satisfaction is our only goal.

Please contact Housing Helpers to discuss all the advantages and savings of our corporate housing services.

Corporate Housing customer service

The secret to creating loyal corporate housing customers, it’s not just a furnished apartment.

As a corporate housing company we are always looking for ways to add value to our furnished apartments, add conveniences, and increase the comfort for our guests.  Whenever I travel, whether it be for business or personal reasons, I am keenly aware of not just the differences but the striking similarities that exist across the broad spectrum of travel and tourism service providers.   There is a fairly predictable script that is acted out-  a routine, a process, an itinerary, a schedule….a lot of “predictability”.  From airlines, to hotels, rental cars, restaurants, conference facilities, and corporate housing – it’s all really very predictable.  You book your place, reserve your spot, check in, check out, pay your tab, and it’s a done deal.  When everyone plays their part the trip is uneventful and everyone is content.  There is nothing really memorable – good or bad – about this experience.

But what happens when things dont go as planned?  When the customer wants something different?  What if their request doesn’t fit into the routine?   These are the times that create memorable experiences,  they are incredible opportunities for the companies that recognize them and incredible pitfalls for companies that don’t. For me, I don’t always remember the good service that I’ve had and I don’t always remember the bad ones.   But I always remember the ones when my expectations were exceeded by a company that acted outside of their script to provide a solution to solve my needs

If you think back and try to remember an occasion where you had outstanding service, what comes to mind?  For most it’s something that occurred outside of the norm.  A company, a person, or a group of people that behaved in such a manner that made you feel unique, as if you were special, like their best customer.  Perhaps it was a time where you needed something that didn’t fit within the typical “script” or maybe you were hesitant to ask for it because you were all too familiar with the typical response.  And to your delight the company responded out of script to solve your needs, to act outside of the boundaries of the norm to treat you special.   And you will likely always remember that company.

On the flip side.  You might remember some of the more frustrating service experiences that you had.  Maybe you had a need that arose, you asked for a solution, and not only was it not solved but their was no attempt made to solve it.  Despite the fact that the company likely had the resources to solve your needs it simply chose not to because it didnt fit within their script, it wasnt in their “job description”, the person helping you had no authority to help you, and so on.  You were left feeling as if you should have gone elsewhere with your business.

Creating value is great, adding comfort and convenience is also great- but they dont always create loyal customers.  There is a long list of service providers that provide value, convenience, and comfort when it comes to corporate housing.  But what happens when something goes out of script, how do they respond?  Are their employees empowered to do the right thing or are they saddled with rigid corporate guidelines and procedures that don’t allow them to do what they know is the right thing to do.  Or maybe it takes them too long to even react to something outside of the norm, leaving their customers waiting and wondering.

This last point is really critical.  There a lots of good people that work for service companies.  These people are smart, caring, and professional.  But they are handicapped by the very organizations they work for.  They are not allowed to react quickly to the changing needs of their customers and solve problems on the fly.  In short, they are discouraged from seizing the very opportunities that would create loyal customers for their companies in the first place.  This is why only very few service companies achieve the level of creating loyal customers, and for that matter loyal employees as well.

John Mackey, the co-CEO for Whole Foods Market ( a great Colorado company known for creating incredibly loyal customers and employees) was asked this question in a recent interview- What’s the secret to creating loyal customers?  This was his response.  “We’ve all been frustrated when an organization hides behind “I can’t do that” or “it’s against policy”.   The policy is often stupid, and the person saying they can’t give you what you want knows it’s stupid.  But their hands are tied.  At Whole Foods, we empower our team members to do whatever it takes to make the customers happy.  Does that mean that they occasionally make mistakes?  Of course. But if serving the customer is the primary goal, it’s better to make a mistake by being too lenient than it is to alienate someone.”

John points to the heart of what truly matters when serving customers and creating loyalty.  We exist solely for the customers, they are the reason we are here.  So when your customers have a need your employees will solve it no matter what it takes regardless of what your procedure manual says.  And when your company culture is supportive of this approach you will achieve extraordinary results creating loyal customers  that will return to book your corporate apartments year after year.  Finally, don’t wait for these opportunities to present themselves- go ahead and talk with your customers, seek out their opinions and encourage them to make you better.   Go outside the script and surprise them with acts of extraordinary service.  They will look forward to being delighted by your service and tell their friends and coworkers of the extraordinary experiences they have.

Housing Helpers provides corporate housing and services furnished apartments in Colorado for business travelers and those seeking a spacious alternative to hotels and extended stays.  We look forward to delighting our guests and exceeding their expectations at every opportunity!

Corporate Housing    Temporary Housing   Furnished Apartments

 

 

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